Help
If you have a question which has not been answered below, please contact us and we will be happy to help you!
Frequently Asked Questions
Which oven should I pick and how are they different?
Gas or wood fired ovens - what is the difference?
How do I make pizza dough and sauce?
Can I use my Ooni oven indoors?
From where do I get a gas cylinder and how do I use it with my gas fired oven?
What kind of wood should I use in my wood fired oven, and where can I find it?
Do Ooni products come with a warranty?
Payments
How can I pay for my order online?
Is my payment information secure?
Do you accept any alternate forms of payment?
Can I get an invoice with my company GST details?
Delivery and Shipping
Do you deliver to my location?
What is the status of my order?
Oven Usage & Maintenance
I have questions about the usage and operation of my gas fired pizza oven.
I have questions about how to use wood with my wood fired oven.
What can I cook in my Ooni oven?
How do I clean the baking stone?
How can I measure the temperature of my oven?
How long does it take for the oven to heat up?
Can I leave my oven outdoors when not in use?
Cooking Techniques
How do I make pizza dough and sauce?
Why is my pizza sticking to the pizza peel?