Warranty
1. Ooni Warranty
All Ooni ovens purchased from Pizza Pro in India come with a 2-year limited India warranty against functional manufacturing defects.
Other Ooni products and accessories come with a 1-year limited India warranty
Ooni products are built to last. We will support your product against defects in material and workmanship under normal use and maintenance for the duration of your warranty. Our first priority is always to help you to keep you cooking great food.
2. How to Make a Claim
If you need to make a warranty claim, simply email support@pizzapro.in with:
- Your proof of purchase
- Your product serial number
- Photographs and videos of any faulty parts (including gas cylinder, hose, regulator, and connection setup, where relevant)
You must provide all information (including photographs/videos where requested) as well as all assistance reasonably requested by us in order to properly assess the products.
Once we verify eligibility, Pizza Pro will decide the appropriate remedy, which may include repair where possible, replacement, equivalent replacement, store credit, refund, or paid support, depending on the issue, product condition, and availability.
For approved warranty claims within the applicable warranty period, Pizza Pro will cover reasonable pickup and replacement shipping charges.
If the product is found to be working, misused, damaged, incorrectly installed, outside warranty coverage, or otherwise not eligible for warranty support, the customer may be required to pay actual pickup, return, inspection, and shipping charges.
3. Warranty Terms
- This warranty is in addition to your rights under the Consumer Protection Act, 2019.
- The warranty period starts on the date you receive the product.
- The warranty applies to the original purchaser of the product and does not extend to products that have been resold.
- You will be required to provide proof of purchase.
- Any replacement product or replacement part provided under warranty is covered only for the remaining period of the original warranty. Replacement does not restart or extend the warranty period.
- If you have altered the products in any manner, the warranty is void.
- Our customer support team will try and troubleshoot any issues you may have, to try and solve your problem as fast as possible.
- The warranty is subject to you using the products in accordance with the instruction manual and safety guide and any other advice we provide.
- Applies to products purchased from Pizza Pro in India and used in India.
What is covered?
- This warranty covers genuine functional manufacturing defects that prevent the product from operating safely or normally.
- Where parts are available and repair is practical, faulty component parts may be repaired or replaced.
- If the fault is integral to the entire product, we will replace the product.
- We will ask you to return the existing product in this case, so that we can diagnose the issue.
What's not covered?
- Reasonable wear & tear
- Discolouration or heat tarnishing
- Surface rust
- Water damage
- Excessive exposure to salt air conditions, sea spray and humidity
- Severe weather conditions and natural disasters
- Misuse, improper installation, or failure to follow instructions/maintenance
- Minor distortions or warping caused by prolonged exposure to heat, where such warping does not prevent use of the product
- Use of the products with incorrect fuels
- Any improper use of the products
- Incorrect gas pressure, incorrect regulator, incorrect hose, incorrect cylinder setup, or unsafe gas connection.
- Blocked burners, blocked gas flow, grease buildup, soot buildup, debris, or lack of cleaning/maintenance.
- Damage caused by continued use after a fault becomes apparent.
Statutory Notice
- To the extent permitted by law, our liability under this warranty will not exceed the original purchase price of the product sold.
- The product manufacturer may from time to time change the design of its products. This warranty does not cover the manufacturer being obligated to include such design changes into previously manufactured products. Any such changes, made at the manufacturer's discretion, cannot be construed as an admission that previous designs were defective.
- We shall have no liability to you (whether the products are found to breach the applicable warranty or not) for the cost of removing the products returned to us under the above conditions or for re-installing after they have been returned.
- If you give us notice in writing during the applicable warranty period within a reasonable amount of time following the discovery that the product does not comply with the applicable warranty as previously set out; and we are given a reasonable opportunity to examine the product and we determine that the product does not comply with the warranty as set out then we shall, at our discretion, repair or replace the defective product.
- In certain circumstances, at our discretion, we may decide to refund the price of the product based on the market value of the product at the time any refund was payable and would take into consideration any wear and tear as well as normal market depreciation.
- We reserve the right to require that faulty products be returned to us.
- If, following inspection of the returned product, we determine that, acting reasonably, there has been no breach in the warranty for the product as set out, we will return the product to you, at your cost, and require return to us of any replacement product that has been provided to you.
4. Excluded Products
Please note that the following products are excluded from any warranty. Your consumer or other statutory rights are not affected.
- All ingredients
Full terms and conditions apply to any warranty claim*
Last updated: 28 May 2026
