Warranty
1. Ooni Warranty
All Ooni ovens purchased from Pizza Pro in India come with a 2-year limited India warranty against functional manufacturing defects.
Other Ooni products and accessories come with a 1-year limited India warranty.
Ooni products are built to last. We will support your product against defects in material and workmanship under normal use and maintenance for the duration of your warranty. Our first priority is always to help you keep cooking great food.
2. Pizza Pro Warranty
All Pizza Pro-branded products purchased from Pizza Pro in India, other than products specifically excluded below, come with a 2-year limited India warranty against functional manufacturing defects.
This includes Pizza Pro Baking Steel products.
The warranty covers defects in materials or workmanship that prevent the product from functioning normally when it has been used, maintained and stored in accordance with the product instructions.
Normal cosmetic changes resulting from use are not manufacturing defects. For Baking Steel products, this includes normal seasoning, darkening, staining, scratching, colour variation, surface marks and other changes in appearance that occur during normal use.
3. How to Make a Claim
If you need to make a warranty claim, simply email support@pizzapro.in with:
- Your proof of purchase
- Your product serial number, where applicable
- Photographs and videos clearly showing the issue
- For gas products, photographs or videos of the gas cylinder, hose, regulator and connection setup where relevant
You must provide all information, photographs, videos and other reasonable assistance requested by us so that we can properly assess the product and the claimed fault.
Once we verify eligibility, Pizza Pro will determine the appropriate remedy, which may include repair where possible, replacement of a faulty component, replacement of the product, an equivalent replacement, store credit or refund, depending on the issue, product condition and availability.
For approved warranty claims within the applicable warranty period, Pizza Pro will cover reasonable pickup and replacement shipping charges.
If the product is found to be working normally, misused, damaged, incorrectly installed, improperly maintained, outside the applicable warranty period or otherwise not eligible for warranty support, the customer may be required to pay the actual pickup, return, inspection and shipping charges.
4. Warranty Terms
- This warranty is in addition to your rights under the Consumer Protection Act, 2019.
- The warranty period starts on the date you receive the product.
- The warranty applies to the original purchaser of the product and does not extend to products that have been resold.
- You will be required to provide proof of purchase.
- Any replacement product or replacement part provided under warranty is covered only for the remaining period of the original warranty. Replacement does not restart or extend the warranty period.
- If you alter or modify the product in a manner that causes or contributes to the fault, the resulting fault will not be covered under warranty.
- Our customer support team may first troubleshoot the issue with you in order to identify the fault and, where possible, resolve it without requiring the product to be returned.
- The warranty is subject to the product being used, maintained and stored in accordance with its instruction manual, safety guide, care instructions and any other reasonable advice we provide.
- The warranty applies to products purchased from Pizza Pro in India and used in India.
What is covered?
- Genuine functional manufacturing defects that prevent the product from operating safely or normally.
- Defects in materials or workmanship present under normal intended use.
- Where parts are available and repair is practical, faulty component parts may be repaired or replaced.
- If the fault is integral to the entire product and cannot reasonably be repaired, the product may be replaced.
- We may require the faulty product or component to be returned to us so that we can inspect and diagnose the issue.
What's not covered?
- Reasonable wear and tear
- Cosmetic changes that do not affect the normal function of the product
- Discolouration, darkening, staining or heat tarnishing
- Scratches, scuffs, dents or other cosmetic surface damage arising from use
- Surface rust or oxidation caused by moisture, improper drying, improper storage or inadequate maintenance
- Normal changes to the appearance or seasoning of Baking Steel products resulting from heating, cooking, oiling or use
- Minor distortion or warping caused by heat where the product remains functional and safe to use
- Thermal shock or damage caused by exposing a hot product to water, rapid cooling or other extreme temperature changes
- Water damage
- Excessive exposure to salt air conditions, sea spray or humidity
- Severe weather conditions and natural disasters
- Misuse, improper installation, improper storage or failure to follow instructions or maintenance requirements
- Use of products with incorrect fuels, where applicable
- Any improper, unintended or unsafe use of the product
- For gas products: incorrect gas pressure, regulator, hose, cylinder setup or unsafe gas connection
- For gas products: blocked burners, blocked gas flow, grease buildup, soot buildup, debris or lack of cleaning or maintenance
- Damage caused by continued use after a fault becomes apparent
- Damage caused by accidental impact, dropping, improper transportation or external forces
Statutory Notice
- To the extent permitted by law, our liability under this warranty will not exceed the original purchase price of the product sold.
- The product manufacturer may from time to time change the design of its products. This warranty does not require such design changes to be incorporated into products manufactured or sold previously. Such changes do not constitute an admission that an earlier design was defective.
- We shall have no liability to you, to the extent permitted by law, for the cost of removing, dismantling or re-installing products returned to us under this warranty unless expressly agreed by us.
- If you give us notice in writing during the applicable warranty period within a reasonable amount of time following discovery of the issue, provide us with a reasonable opportunity to examine the product, and we determine that the product does not comply with the applicable warranty, we will provide an appropriate remedy in accordance with this warranty.
- In certain circumstances, at our discretion and subject to applicable law, we may provide a refund or store credit instead of repair or replacement.
- We reserve the right to require that faulty products or components be returned to us for inspection.
- If, following inspection, we determine that there has been no breach of the applicable warranty, we may return the product to you at your cost and require the return of any advance replacement product that has been provided.
5. Excluded Products
The following products are excluded from the warranties described above. Your consumer and other statutory rights are not affected.
- All food products and ingredients
Full terms and conditions apply to any warranty claim*
Last updated: 9 October 2026
